Campaign Response Management
Secure scanning, datacapture, payment processing and fulfilment
At Dataforce, we believe there are three vital elements for the successful management of any mail based response campaign:
1. Effective datacapture
2. Document processing
3. Secure receipt and banking procedures
You already know the immeasurable importance of understanding your customers, their expectations, and the things that delight them. At Dataforce we recognise that the service and satisfaction delivered by each campaign response will determine your immediate and future success.
This activity is underpinned by Dataforce’s exemplary quality management approach. Our secure environment has company-wide compliance with PCI DSS and ISO:9001 at its foundation.
In order to achieve this, we provide a wide range of campaign response services including:
- Scanning and datacapture
- Secure cash reconciliation and banking
- Donation and payment processing
- Postal receipt, opening and batching
- Query and whitemail management
- Gone-away processing
- Print and pack fulfilment
- Storage and archiving
In addition, our multi-channel capability allows us to select the most relevant and appropriate communication channel to cost-effectively follow-up customer response. Thereby Dataforce delivers reduced costs, improved efficiencies and increased effectiveness for our clients.
Such an approach enables our team of experienced dedicated professionals to produce a quality service that enhances your customers’ experience at every level.