Multi-Channel Contact Centre

Integrated multi-channel contact management

Fully technology and security enabled, our state-of-the-art contact centre provides inbound and outbound communication through multiple channels. In addition to utilising our own systems, Dataforce is able to fully integrate with our clients’ existing contact systems. This empowers us to operate as a seamless extension of your in–house team.

Examples of our services include:

Live call handling
Interactive voice recording and recognition
DRTV response handling
Remote call access for clients
Email, SMS messaging, web chat, textchat & postal response handling
Secure bank and payment processing (on and offline)

We only recruit individuals with personality, passion, brand focus, empathy and of course a clear understanding of the service itself.

Employing real-time scoring and propensity modelling, our brand advocates are empowered with customer intelligence and knowledge at their fingertips.

This advanced and sophisticated approach to contact centre management means that Dataforce achieves complex case handling management and resolution with ease and efficiency.